1. Introduction
Welcome to Mobifest Technologies Limited. Mobifest Technologies Limited (“us”, “we”, or “our”) operates the mobile application Shopela (hereinafter referred to as “Service”).
This Privacy Policy explains how we collect, use, safeguard, and disclose information that results from your use of our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Data
We may collect:
- Full name
- Email address
- Phone number
- Delivery address
Usage Data
We may collect information such as device type, operating system, IP address, app usage behavior, and diagnostic data.
Location Data
We may collect location data only with your permission to improve delivery services and user experience. You can disable location services at any time in your device settings.
3. Use of Data
- Provide and maintain the Service
- Process orders and deliveries
- Communicate with users
- Improve app functionality and performance
- Ensure security and prevent fraud
4. Sharing of Data
We do not sell your personal data. We may share your data with:
- Service providers (hosting, analytics, payments)
- Delivery partners to fulfill orders
- Legal authorities when required by law
5. Third-Party Services
We may use third-party services such as:
- Firebase Analytics
- Firebase Crashlytics
6. Data Security
We use industry-standard security measures including encryption (HTTPS) and secure storage to protect your data. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain personal data only as long as necessary to provide our services and comply with legal obligations.
8. Your Rights
- Access your data
- Update or correct your data
- Request deletion of your data
9. Account Deletion
You can delete your account in the following ways:
- In-App: Go to Account → Delete Account
- Via Request: Email us at mobifesttechnologies@gmail.com
After deletion:
- Your personal data will be permanently deleted
- Some data may be retained where required by law (e.g., transaction records)
- Requests are processed within 7–30 days
10. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect data from children.
11. International Data Transfers
Your data may be processed in Uganda or other locations where our service providers operate.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions, contact us at: mobifesttechnologies@gmail.com